Privacy policy
📄 PRIVACY POLICY
Last updated: November 19, 2025
This Privacy Policy describes how zarakart.com (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website https://zarakart.com (the “Site”) or otherwise communicate with us.
By accessing or using the Site, you agree to the terms of this Privacy Policy.
1. Personal Information We Collect
We collect personal information to provide our services, process your orders, and enhance your shopping experience.
Information You Provide
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (UPI, cards, net banking)
- Order details (items purchased, exchanged, returned)
- Communications with our support team (email/WhatsApp)
Information Collected Automatically
When you browse our Site, we automatically collect:
- IP address
- Device information
- Browser type and version
- Time zone
- Cookies
- Pages viewed and interactions
Information From Third-Party Services
We may receive information from:
- Shopify (our e-commerce hosting provider)
- Payment processors
- Courier/shipping partners (Delhivery, Bluedart, DTDC, Xpressbees, Shadowfax, etc.)
- Analytics and marketing tools (if enabled)
2. How We Use Your Personal Information
We use your information to:
Provide Our Services
- Process orders and payments
- Arrange shipping, tracking, and delivery
- Handle returns, exchanges, and cancellations
- Verify COD orders (via phone call)
- Maintain your account (if applicable)
Improve and Personalize
- Analyze browsing behavior
- Recommend products
- Enhance our website performance
Marketing & Communication
- Send order confirmations and updates
- Send promotional emails or messages (only with consent)
- Provide customer support
Security & Fraud Prevention
- Detect suspicious or fraudulent activity
- Verify transactions
- Protect our website and customers
Legal Obligations
- Comply with applicable laws
- Respond to lawful requests from authorities
3. Sharing Your Personal Information
We may share your personal information with:
Shopify
Our store is hosted on Shopify, which processes your data to power the Site and improve platform services.
Service Providers
Including:
- Payment gateways (PhonePe)
- Shipping partners (Delhivery, Bluedart, DTDC, etc.)
- Email/SMS service providers
- Analytics or marketing platforms (if enabled)
Legal Requirements
We may share information when required by law, investigations, or to protect our rights.
We do not sell your personal information.
4. Cookies
We use cookies to:
- Keep you logged in
- Remember items in your cart
- Improve website performance
- Analyze traffic
You may disable cookies in your browser, but some Site features may not function properly.
5. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion
- Object to marketing
- Withdraw consent
- Request a copy of your data
To exercise these rights, contact us at info@zarakart.com.
6. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purpose for which it was collected
- Meet legal and accounting requirements
- Resolve disputes
7. Minors
Our Site is intended for users aged 18 and above.
We do not knowingly collect data from individuals under 18.
If you believe a minor has provided data to us, contact us immediately.
8. Security
While we implement safeguards, no system is 100% secure.
Please avoid sharing sensitive details through unencrypted channels like email or WhatsApp.
9. International Transfers
Your information may be processed outside of India through Shopify or service partners.
Shopify uses recognized transfer mechanisms to protect data internationally.
10. Changes to This Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes.
The updated version will be posted with a “Last Updated” date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, contact us:
📧 info@zarakart.com
📞 +91 9889634838
🏬 Kishan Bazar, Near Bus Stand, Jhansi, Uttar Pradesh, 284001, India
Your Privacy Policy is complete using Shopify’s default structure + your store details.
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